Sunday 15 July 2018

Walkin Fresher (0-4 years experience) job vacancy for KARIX MOBILE PRIVATE LIMITED for Technical Support Engineer in Mumbai.

KARIX MOBILE PRIVATE LIMITED, has a job vacancy for Technical Support Engineer position for candidate with Skills in Technical Support and Mysql with 0-4 years experience at Mumbai. The company prefers the required skills and expects mandatory knowledge.

Required Skills: Technical Support and Mysql

This is a walkin

Timings: Contact- +91 22 40556161

AddressA Wing, 3rd Floor, Prism Towers,Mind Space, Malad (W), Mumbai-400064 India

Position Offered: Technical Support Engineer



Company Name: KARIX MOBILE PRIVATE LIMITED

Location: Mumbai

Qualification: UG: BTech/BE-Any Specialization


Experience: 0 - 4 Years

CTC:  INR 3,00,000 - 4,00,000 P.A.

Job Description:

- Provide support adhering to SLA parameters (including quality, and response/resolution time criteria)
- Attend and acknowledge each customer call/mail
- Responsible to raise trouble tickets
- Collect all the required information as per the checklist
- Perform basic level troubleshooting for resolving customer issues
- Collaborate in investigating issue during escalations
- Assist in resolution of technical/non-technical issues faced by customers.
- Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.
- Ensure 100% adherence to support processes:
a. Time accounting
b. Ticket management
c. Review of backlogs owned on a shift basis so as to make them close to zero.
d. Review of owned incidents that are completed and need to be closed.e. Follow-up with customers on the solution provided.
f. Review customer feedback with a view to improving and enhancing support quality
g. Replicate, test and resolve incidents that were logged by customers
h. Ensure proactive communication on the known actions or events
      Knowledge and Skills:
      - In-depth knowledge about MYSQL, Linux (Application Support)
      - Analytical mindset to solve issues with focus on client/customer requirement
      - Ability to take independent decisions
      - Proactive, self-motivated and flexible to work in 24x7 environment
      - Takes initiative and accountability
      - Team Player
      - Ability to plan and organize
      - Excellent communication in English (written & verbal) and interpersonal skills

About the Company: Karix Mobile Pvt. Ltd. is a global mobile engagement provider with 18 years of mobile CRM experience. Our SaaS, cloud based technology enables brands to intelligently personalize mobile communication for the omni-channel consumer, across marketing and customer care interactions. Through a single campaign management tool and a robust set of open APIs, our best-in class platform powers billions of mobile messages monthly across channels including SMS, Voice, Push, Social and OTT. We serve 1500+ leading enterprise clients and are a trusted connection for over 1000+ carrier networks across the globe.


Disclaimers : www.leoloka.com only provides information on available job openings in the IT sector. leoloka.com does not collect any money & is a free service for its users. Candidates are advised to take employment decision with proper scrutiny & we recommend not to pay any individual or firm whatsoever, the genuine nature of job posting is verified to the extent possible. Still Candidate must take employment decision with proper scrutiny.

Source:  Naukri  website