CONVERGYS India Services Pvt Ltd, has a job vacancy
for Customer Support Engineer/Technician position
for candidate with Skills in Technical Support ,Voice Process,Customer
Support,Hardware with 0-3 years experience at Delhi. The company prefers the
required skills and expects mandatory knowledge.
Required Skills :Technical Support ,Voice Process,Customer Support,Hardware
Timings: Contact- 9654819042
Address: Convergys IndiaE2/10, 2nd Floor Malviya NagarMain Market, Opp Subway Shop above Jogur GarmentNEW DELHI,Delhi,India 110017
Position
Offered :Customer Support Engineer/Technician
Company Name: CONVERGYS India Services Pvt Ltd
Location: Delhi
Qualification: Any Graduate.
Experience: 0 - 3 Years
CTC: INR
Job
Description:
- Interface with customers via inbound or outbound calls or the Internet for resolving routine problems with products or services like internet, DTH or desktop.
Roles & Responsibilities:
o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify customer requirements; probe for and confirm understanding of requirements or problem.
o Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
o Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Candidate Profile-
o Any Graduate
o Undergraduates with six months ICC experience
o BE/Btech freshers are eligible.
o Excellent verbal and written communication skills.
o 24*7 rotational Shifts
o Salary up to 22,500 take home ,attractive Incentives amount.
o BE/Btech freshers are eligible.
o Excellent verbal and written communication skills.
o 24*7 rotational Shifts
o Salary up to 22,500 take home ,attractive Incentives amount.
Additional Benefits-
Both side free cabs
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000.
o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000.
o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
About
the Company:CONVERGYS India Services Pvt Ltd
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.
Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.
Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
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