Walkin Fresher (0-4 years experience) job vacancy for Dell International Services India Private Limited for Associate/Senior Associate -(Technical) in Bengaluru.

Dell International Services India Private Limited, has a job vacancy for Associate/Senior Associate -(Technical) for candidate with Skills in Technical Support, Desktop Support Engineer and Voice Support with 0-4 years experience at Bengaluru. The company prefers the required skills and expects mandatory knowledge.

Required Skills: Technical Support, Desktop Support Engineer and Voice Support.

This is a walkin

Timings and Address: Contact- 9483044785

Position Offered: Associate/Senior Associate -(Technical)



Company Name: Dell International Services India Private Limited

Location: Bengaluru

Qualification: UG: Any Graduate - Any Specialization

Experience: 0 - 4 Years

CTC: Best in Industry

Job Description:

Role Overview
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role & Responsibilities: 
Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone. 
Owns customer issues from beginning to resolution (handles in place). 
Assists customers by diagnosing problems and providing resolutions for technical and service issues. 
Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts. 
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. 
Recreates, identifies and provides input on unique or recurring customer problems. 
Remains knowledgeable of Dells product line, current industry products and technologies. 
Focuses on delivering a positive customer experience according to Dell standards. 
Monitors and tracks issues to ensure accurate resolution. 

Candidate requirement: 

Should be open to work in night shifts in a 24x7 environment.

Should have excellent communication skills in English.

Should have strong technical skills

Educational Qualification: 
Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience full time experience.

Note:
Candidates who have already attended interview for this role at Dell are requested to reapply post 3 months of the last interview attended. 


Educational Qualification:

• Minimum Graduates in any stream. (10+2+3)
• Undergraduates and Masters with at least 12 months of International call center / 24 months of domestic call center or any other domain. 
• Should have excellent communication skills in English.
• Need to have Technical troubleshooting Knowledge/Experience 
• Should be willing to work in shifts in a 24/7 work environment

About the Company: Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

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