Smartdrive Systems India Pvt Ltd., has a job vacancy for Customer Support Engineer/Technician position
for candidate with Skills in Technical Support, Customer Support and
communication with 0-2 years experience at Hyderabad. The company prefers the
required skills and expects mandatory knowledge.
Required Skills: Technical Support, Customer Support and communication
This is a walkin
Timings: Contact- (858) 225-5550, 40-91-66345550
Address: 4th Floor, My Home Tycoon Building,
(Life Style ) Hyderabad, Telangana,India 500016
Position Offered: Customer Support Engineer/Technician
Company Name: Smartdrive Systems India Pvt Ltd
CUSTOMER SUPPORT ENGINEER
The Customer Support Engineer performs Quality Checks to ensure SmartDrives products are installed and operating as designed. This is a key position within the Technical Support Organization that often sets the first impression for Customers, customer skills for this role and critical to the success of this program.
This is an Entry level role. Basic skills with moderate level of proficiency is required.
PRIMARY RESPONSIBILITIES:
Responsible to monitor the ACD Desktop and CRM QA Case log and other systems to ensure cases are resolved within the published SLA
Receive inbound calls and email from Installers of SmartDrive Products, and complete the Quality Assurance process for each vehicle
Follows the SmartDrive Installation QA Check Sheet for each SmartRecorder
Documents all enquiries in the customer tracking system, including the nature of the enquiry, and the resolution recommended
Follows the SmartDrive QA Escalation Process, escalating cases to more senior members of the technical team as required
Adhere to company policies and procedures regarding customer handling processes, service entitlement verification and problem escalation
Location: Hyderabad
Qualification: UG : B.Tech/BE - Any Specialization PG : MTech - Any
Specialization, MCA - Computers
Experience: 0 - 2 Years
CTC: Best in Industry
Job Description:
The Customer Support Engineer performs Quality Checks to ensure SmartDrives products are installed and operating as designed. This is a key position within the Technical Support Organization that often sets the first impression for Customers, customer skills for this role and critical to the success of this program.
This is an Entry level role. Basic skills with moderate level of proficiency is required.
PRIMARY RESPONSIBILITIES:
Responsible to monitor the ACD Desktop and CRM QA Case log and other systems to ensure cases are resolved within the published SLA
Receive inbound calls and email from Installers of SmartDrive Products, and complete the Quality Assurance process for each vehicle
Follows the SmartDrive Installation QA Check Sheet for each SmartRecorder
Documents all enquiries in the customer tracking system, including the nature of the enquiry, and the resolution recommended
Follows the SmartDrive QA Escalation Process, escalating cases to more senior members of the technical team as required
Adhere to company policies and procedures regarding customer handling processes, service entitlement verification and problem escalation
- KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
This position requires an individual who has the ability to listen carefully and communicate effectively and concisely
Ability to communicate effectively and demonstrate a strong command of the English language
Excellent phone skills and the ability to be courteous and polite on a consistent basis
Ability to quickly assess questions raised by customers and provide complete answers in a timely manner
Excellent written communication skills
Excellent customer service skills that build high levels of customer satisfaction
Demonstrates effective people skills and sensitivities when dealing with others
Ability to follow through on, both verbal and written, instructions and effectively adhere to company and department procedures
Ability to work independently and as part of a team in a customer-driven, fast-paced environment
About the Company: Smartdrive Systems India Pvt Ltd.
SmartDrive Systems gives fleets and drivers unprecedented driving performance insight and analysis, helping save fuel, expenses and lives. Its video analysis, predictive analytics and personalized performance program help fleets improve driving skills, lower operating costs, and deliver significant ROI. With an easy-to-use managed service, fleets and drivers can access and self-manage driving performance anytime, anywhere.
The Company has compiled the world's largest storehouse of nearly 200 million analyzed risky-driving events, including video and comprehensive sensor data. SmartDrive Systems is based in San Diego, Calif., Shenzhen, China, and Hyderabad, India, and employs over 700 people worldwide.
The Company has compiled the world's largest storehouse of nearly 200 million analyzed risky-driving events, including video and comprehensive sensor data. SmartDrive Systems is based in San Diego, Calif., Shenzhen, China, and Hyderabad, India, and employs over 700 people worldwide.
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