Knoah Solutions Pvt Ltd., has a job vacancy
for Associate/Senior Associate-(Technical) position for
candidate with Skills in Technical Support associate, International BPO,
Troubleshooting and Communication with 0-1 years experience at Pune. The company
prefers the required skills and expects mandatory knowledge.
Required Skills: Technical Support associate, International BPO, Troubleshooting and Communication
This is a walkin: Job expires on: 31st July 2018
Time: 3 PM - 6 PM
Address: Knoah Solutions Pvt Ltd. The Chambers, 2nd Floor, Ganpati Chowk, Viman Nagar, Pune - 411014
Company Name: Knoah Solutions Pvt Ltd
Location: Pune
Qualification: UG-Any Graduate-Any Specialization, BTech/BE -IT,Computer Science
Experience: 0 - 1 Years
CTC: Best in Industry
Job Description:
- Effectively address customer queries by understanding challenges faced by the customer
- Ensure you meet set process for addressing customer queries
- Understand customer expectation clearly through effective probing
- Document reasons for customer dissatisfaction for all the queries and the challenges faced
- Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
- Set high level of performance standards for the given process/account
- Ensure you understand expected performance standards and metrics to be achieved for a given process/account
- Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
- Follow the learning management process to remain current and updated on required skills and knowledge required for the position
- WALK-IN TO KNOAH SOLUTIONS WITH AN UPDATED RESUME, ID PROOF & COPY OF THIS JOB POSTING, FROM JULY 10, 2018 TO JULY 30, 2018 (EXCEPT SATURDAYS & SUNDAYS) BETWEEN 3:00 PM 6:00 PM.
- Expanded from one location in Hyderabad, India to four locations, including moving our corporate headquarters to Las Vegas, Nevada; and opening a location in Pune, India, and our newest location in Tegucigalpa, Honduras
- Grown from 20 employees, in 2001, to over 2000 employees worldwide
- Carved a niche as the earliest adopter of the chat customer contact channel
- Honed strong quality processes which led us to the development of TotalAssure QA, our third party quality assurance monitoring solution
- Developed our innovative workforce management optimization platform, KnoahsARK
About the Company: Knoah Solutions has been providing customer experience management solutions to small and medium-sized businesses and Fortune 500 companies alike.Our operations began in Hyderabad, India in 2001 with a small technical support email program for a growing internet provider, who is still our client today. We have grown our operations to include multiple customer engagement solutions offered through a variety of contact channels and handled in a diverse range of languages from our global delivery locations.
Over the course of 17 years, Knoah has reached numerous milestones:
The customer experience is paramount at Knoah and our commitment to exceptional customer support will continue to be our highest priority. Know will continue to lead the way in providing innovative and creative solutions to meet the needs of you and your customers today and in the future.
We want to thank our loyal and talented team, clients and partners for their contribution to our success story.
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Source: Naukri website
