Indegene Private
Limited, has a job vacancy for Technical
Support Engineer position
for candidate with Skills in Technical Support, Customer Support and
communication with 0-1 years experience at Bengaluru. The company prefers the
required skills and expects mandatory knowledge.
Required Skills: Technical Support, Customer Support and communication
This is a walkin
Timings: Contact-+91 80 4674 4567, +91 80 4644 7777
Address: Aspen Block G4, 3rd Floor,Manyata Embassy Business Park, Outer Ring Road, Nagawara, Bengaluru 560 045
Position
Offered: Technical Support Engineer
Company Name: Indegene Private Limited
Location:
Qualification: Any Graduate: Any Specialization
Experience: 0 - 1 Years
CTC: Best in
Industry
Job
Description:
- Provide exceptional customer service to our rapidly growing customer base
- Replicating and troubleshooting product and technical issues faced by client for speedy resolution
- Taking ownership of technical issues, understanding customer requirements and work within escalation process to resolve more advanced issues
- Support and resolve incidents and problem tickets over phone/ email/WebEx with SLA defined
- Collaborate with engineering team to understand product and project requirements
Desired Profile (Experience, Key Skills)
- Any Graduate with 0 to 1 year experience in customer support
- Excellent communication- for voice and email support
- Good interpersonal and analytical skills
- Good customer service skills with ability to learn technical concepts
- Troubleshooting knowledge of internet connectivity issues
- Strong computer skills with good understanding of best practices
- Willing to work in rotations shifts
About
the Company: Indegene Private Limited
Indegene is an integrated scientific partner to global pharmaceutical and life sciences companies delivering a spectrum of marketing, medical, training, and research & analytics services. With operations across the US, Europe and the Emerging Markets, track record of working with most of the Top 20 global pharmaceutical companies.We leverage the depth of our scientific expertise, scale of our operations, our hybrid delivery model, global footprint and intellectual property to deliver value across multiple dimensions. We are 500 plus professionals spread across various locations.Our spectrum of services & products include:Medical Education, Marketing and e-marketing programs
Medical Affairs-Publication writing, Medical Information Management, Medical Communications
Training and eLearning
Research, Analytics and Intelligence
Patient Compliance and Adherence program management Virtual Sales Organizations
Clinical trial analytics and benchmarking platform
KOL Management & Medical Science Liasioning
Medical Affairs-Publication writing, Medical Information Management, Medical Communications
Training and eLearning
Research, Analytics and Intelligence
Patient Compliance and Adherence program management Virtual Sales Organizations
Clinical trial analytics and benchmarking platform
KOL Management & Medical Science Liasioning
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