QSource Global
Consulting Pvt. Ltd., has a job vacancy for Associate/Senior Associate -(Technical) position for candidate with Skills in Technical
Support, Hardware Networking and Operating Systems with 0-5 years experience at Bengaluru. The
company prefers the required skills and expects mandatory knowledge.
Required Skills: Technical Support, Hardware Networking and Operating Systems
This is an Apply Job
Timings: Contact- 7204921113
Website: www.qsourceglobal.com
Position Offered: Associate/Senior Associate -(Technical)
Company Name: QSource Global Consulting Pvt. Ltd
Location:
Qualification: UG: B.Tech/B.E
Experience: 0 - 5 Years
CTC: INR 2,75,000 - 5,00,000 P.A.
Job Description:
- Answers basic questions on call about installation, operation, configuration, customization, and usage of assigned products.
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend
- solutions to correct common failures.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides support for Internal and External customers.
- Escalates complex problems to higher level of expertise within organization.
- Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
- Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system.
- Primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider
- Responsible for determining service entitlement by reviewing contract, generating contracts for time
- & material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process
- Key Qualifications:
- Willingness and ability to work in shifts (24 x 7).
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications.
- Ability to work in a pressurized environment and able to deliver against a tight timescale.
- Act independently and be self-motivated.
- Excellent Problem Solving and Customer Service Skills
- Customer Focus
- interested candidates call @7204921113
share CV to pavankumarbv@qsourceglobal.com
Send your resume mentioning the job title to candidate@leoloka.com (Technically Eligible candidates will be referred by us to available reference at respective company)
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About the Company: Since 2004, QSource Global Consulting has redefined recruiting and built several senior & mid-level management teams. Our clients range from Global players to mid-sized publicly-traded companies to venture-backed start-ups. Our strength is recruitingthe right talent at all levels. We work fast, delivering higher success rates.
Our goal is to distinguish ourselves by the quality of candidates we provide our clients. We are driven by the mission to assist our principal stakeholders' in achieving excellence through the optimal deployment of human resources across enterprises.
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