Microlink Solutions Pvt. Ltd, has a job vacancy
for Technical Support Engineer position for
candidate with Skills in Technical Support and Customer Support with 0-1 years
experience at Mumbai. The company prefers the required skills and expects
mandatory knowledge.
Required
Skills: Technical
Support and Customer Support
This is an Apply Job
Timings: Contact- 079-41069022
Website: http://www.microlink.co.in
Position
Offered: Technical
Support Engineer
Location: Mumbai
Qualification: UG: B.Tech/B.E
Experience: 0 -
1 Years
CTC: Best
In Industry
Job
Description:
- First point of receiving problem calls from the Retail outlets
- First diagnostic and troubleshooting of problem on Phone
- Information collection on problem and possible cause of failure
- Use on line Diagnostics tools to trouble shoot the problem
- In case of failures escalate the problem to the Vendor / L2 /AMM as defined.
- In case of warranty failures escalate to L2 to take up with OEM and expedite the rectification
- Keep down time of the equipment to minimum
- Maintain MTTR within specified SLA
- Accurate guidance to field vendor engg. for carrying exact spare parts
- Coordinate with handyman/ Vendor Field engg. staff to rectify problems reported
- Coordinate with the OEM support offices on warranty replacements
- Provide data for failure trends and analysis
- Provide data for spares consumption pattern analysis
- Provide MIS for Daily / Weekly / Monthly analysis of failures
- MIS on efficiency of repairs
- Work on smooth flow of information related to Technical upgrades to field
- Identify and provide inputs for training needs of field staff to L2 team
- Identify needs and provide data for preparation of simplified maintenance tools
- Work with applications support team to identify and carry out on line diagnostics
- Provide data for improving applications configuration to ease operation efficiency
- Working with the rotational shifts 24/7
- Should have done B.E/B.Tech
- Good in communication
- Ready to work in Shift
- Can join immediately
- Male candidate would preferable
- Local from Navi Mumbai
- Eligible for benefits as per company policy.
- Will provide all required on the job training for the role
Send your resume mentioning the job title to candidate@leoloka.com (Technically
Eligible candidates will be referred by us to available reference at respective
company)
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About the Company: Microlink Solutions Pvt Ltd., a leading IT Infrastructure and IT Solutions provider is a professional organization committed to provide outstanding Value-Added Services to its Corporate and Institutional Customers.
Microlink is charting out new avenues & territories for a strong & exponential growth for which, we are looking out for experienced, talented, & dynamic team members who has the right Attitude, Ability and are prepared to meet up challenges of future growth.
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