RANDSTAD INDIA PVT LTD, has a job
vacancy for Technical Support Engineer for candidate with Skills in Hardware Networking,
Server Support, Technical Support, System Troubleshooting, Written and Communication
Skills with 0-2 years experience at Bengaluru. The company prefers the required
skills and expects mandatory knowledge.
Required Skills: Hardware Networking, Server Support, Technical Support, System Troubleshooting, Written and Communication Skills
This is a Walkin: Job Expires on: 13th August, 2018
Qualification: Any Graduate- Any Specialization (Computers)
Experience: 0 - 2 Years
Job Description:
- Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
- Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
- Receiving customer calls and logging tickets in ITSM tool.
- Event management for the tickets, following up with internal teams, customers and vendors.
- Responsible in meeting resolution SLA.
- Prepare reports - daily/weekly/monthly reports.
- Follow up with customers to ensure issue has been resolved.
- Follow standard help desk procedures.
- Routing calls / cases to respective teams Skill based routing.
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Source: Naukri Webiste
