KARIX MOBILE PRIVATE
LIMITED, has a
job vacancy for Technical Support Engineer position for candidate with
Skills in Technical Support and Mysql with 0-4 years experience at Mumbai. The
company prefers the required skills and expects mandatory knowledge.Required Skills: Technical Support and Mysql
This is a walkin
Timings: Contact- +91 22 40556161
Address: A Wing, 3rd Floor, Prism Towers,Mind Space, Malad (W), Mumbai-400064 India
Position Offered: Technical Support Engineer
Company Name: KARIX MOBILE PRIVATE LIMITED
Company Name: KARIX MOBILE PRIVATE LIMITED
Location: Mumbai
Qualification: UG: BTech/BE-Any Specialization
Experience: 0 - 4 Years
CTC: INR 3,00,000 - 4,00,000 P.A.
Job Description:
- Provide support adhering to SLA parameters (including quality, and response/resolution time criteria)
- Attend and acknowledge each customer call/mail
- Responsible to raise trouble tickets
- Collect all the required information as per the checklist
- Perform basic level troubleshooting for resolving customer issues
- Collaborate in investigating issue during escalations
- Assist in resolution of technical/non-technical issues faced by customers.
- Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.
- Ensure 100% adherence to support processes:
a. Time accounting
b. Ticket management
c. Review of backlogs owned on a shift basis so as to make them close to zero.
d. Review of owned incidents that are completed and need to be closed.e. Follow-up with customers on the solution provided.
f. Review customer feedback with a view to improving and enhancing support quality
g. Replicate, test and resolve incidents that were logged by customers
h. Ensure proactive communication on the known actions or events
- Provide support adhering to SLA parameters (including quality, and response/resolution time criteria)
- Attend and acknowledge each customer call/mail
- Responsible to raise trouble tickets
- Collect all the required information as per the checklist
- Perform basic level troubleshooting for resolving customer issues
- Collaborate in investigating issue during escalations
- Assist in resolution of technical/non-technical issues faced by customers.
- Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.
- Ensure 100% adherence to support processes:
a. Time accounting
b. Ticket management
c. Review of backlogs owned on a shift basis so as to make them close to zero.
d. Review of owned incidents that are completed and need to be closed.e. Follow-up with customers on the solution provided.
f. Review customer feedback with a view to improving and enhancing support quality
g. Replicate, test and resolve incidents that were logged by customers
h. Ensure proactive communication on the known actions or events
- Knowledge and Skills:
- - In-depth knowledge about MYSQL, Linux (Application Support)
- Analytical mindset to solve issues with focus on client/customer requirement
- Ability to take independent decisions
- Proactive, self-motivated and flexible to work in 24x7 environment
- Takes initiative and accountability
- Team Player
- Ability to plan and organize
- Excellent communication in English (written & verbal) and interpersonal skills
About the Company: Karix Mobile Pvt. Ltd. is a global mobile engagement provider with 18 years of mobile CRM experience. Our SaaS, cloud based technology enables brands to intelligently personalize mobile communication for the omni-channel consumer, across marketing and customer care interactions. Through a single campaign management tool and a robust set of open APIs, our best-in class platform powers billions of mobile messages monthly across channels including SMS, Voice, Push, Social and OTT. We serve 1500+ leading enterprise clients and are a trusted connection for over 1000+ carrier networks across the globe.
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Source: Naukri website
