Fresher (0-4 years experience) job vacancy for Dell International Services India Private Limited for Sr. Associate Client Tech Support in Bengaluru.

Dell International Services India Private Limited, has a job vacancy for Sr. Associate Client Tech Support for candidate with Skills in Technical Support and Communication with 0-4 years experience at Bengaluru. The company prefers the required skills and expects mandatory knowledge.

Required Skills: Technical Support and Communication

This is an Apply Job 

Timings: Contact- 91-080-25357311

Website: www.dell.com

Position Offered:  Sr. Associate Client Tech Support

Company Name: Dell International Services India Private Limited

Location: Bengaluru

Qualification: UG: Any Graduate - Any Specialization, BCA - Computers, B.Tech/B.E. - Any Specialization

Experience: 0 - 4 Years

CTC: Best in Industry

Job Description: 

Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.

Role & Responsibilities:

• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Owns customer issues from beginning to resolution (handles in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Recreates, identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dells product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• Candidate requirement:
• Should be open to work in night shifts in a 24x7 environment.
• Should have excellent communication skills in English.
• Should have strong technical skills
• Educational Qualification:
• Minimum Graduates in any stream. (10+2+3)
• Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience full time experience.

How to Apply:

Send your resume mentioning the job title to candidate@leoloka.com (Technically Eligible candidates will be referred by us to available reference at respective company) 

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You can apply using the direct link here. APPLY HERE

About the Company: Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

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Source:  Naukri  website