Mphasis
is a leading IT solutions provider, offering Applications, Business Process
Outsourcing (BPO) and Infrastructure services globally through a combination of
technology knowhow, domain and process expertise.
Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the
merger of the US-based IT consulting company Mphasis Corporation (founded in
1998) and the Indian IT services company BFL Software Limited (founded in
1993).
Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
Position: Associate/Senior Associate(Technical)
Location: Pune
Qualification : Any Graduate
Experience: 0-3 years
CTC: 1.75-4.00 PA
This is a Walk in
please ask your friends/Colleagues also to walk-in for the drive if their profile matches the requirement
Eligible candidates may report to the interview on 09th January 2018 to 11 January 2018 from 11:00 AM Onward
Job description:
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Troubleshooting mainly related to desktop/OS, Custom and COTS applications
- Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
About the company:
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
Interview Date: 09-Jan-18 to 10-Jan-18
Interview Time: 11:00 AM till 04:00 AM
Interview Venue: Mphasis, EON
free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
Contact Person: Suruchi
I
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