HP Enterprise,
has a job vacancy for Technical Support Engineer for candidate with Skills in
Hardware Networking, Server Support, System Troubleshooting, Technical Support
and Communication Skills with 0-2 years experience at Bengaluru. The company
prefers the required skills and expects mandatory knowledge.
Location: Bengaluru
Qualification: UG: Any Graduate - Any Specialization (IT)
Experience: 0 - 2 Years
Job Description:
Ranstad is the hiring firm through which the candidate is to apply for the mentioned job. Kindly follow through to the Apply Now section for application of job.
HP Enterprise is hiring for candidates to work on the Server Support
Division. The candidate is expected to have good customer handling skills and
basic knowledge in data centre technologies like Server/Storage/Network,
working in a 24/7 environment. The Work to be taken care of are:
- Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
- Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
- Receiving customer calls and logging tickets in ITSM tool.
- Event management for the tickets, following up with internal teams, customers and vendors.
- Responsible in meeting resolution SLA.
- Preparing reports - daily/weekly/monthly reports.
- Follow up with customers to ensure issue has been resolved.
- Following standard help desk procedures.
- Routing calls / cases to respective teams Skill based routing.
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About the Company: Hewlett Packard Enterprise Company (commonly referred to as HPE) is an American multinational enterprise information technology company based in Palo Alto, California, founded on 1 November 2015 as part of splitting of the Hewlett-Packard company. HPE is a business-focused organization with two divisions: Enterprise Group, which works in servers, storage, networking, consulting and support, and Financial Services.
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Source: Naukri Webiste