Required Skills: Technical Support Executive, Voice Support and Desktop Troublshooting
This is a walkin: Job Expires On: 13th July 2018
Date: 12th July
2018-13th July 2018
Time: 11:00 am to 3:00 pm
Address: Mphasis, EON free zone,Cluster C, Ground Floor, Wing 2,Kharadi, Pune 411014
Contact person: Rashmin
Position
Offered: Associate/Senior
Associate-(Technical)
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
Company Name: Mphasis Limited
Location: Pune
Qualification: Any Graduate- Any Specialization
Experience: 0 - 3 Years
CTC: INR 1,75,000 - 3,00,000 P.A.
Job
Description:
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
- 5 days working 24* 7 shifts(including night shifts)
- Any 2 Rotational offs
- 9 Hours Login ( including 1 Hour Break )
- Excellent command on English (Verbal and Written)
- Pick up and Drop
- Global Standards work environment
- Proper Desk job
- Performance linked incentives
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
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