Microland Limited, has a
job vacancy for Technical Support Engineer for candidate with
Skills in Technical Support and Software Troubleshooting with 0-5 years
experience at Mumbai. The company prefers the required skills and expects
mandatory knowledge.
Required Skills: Technical Support and Software Troubleshooting
This is an Apply Job
Location: Mumbai
Qualification: UG: BE/BTech
Experience: 0 - 5 Years
Experience: 0 - 5 Years
CTC: INR 50,000 - 2,00,000 P.A.
Job Description:
Single Point Of Contact (SPOC) assistance for End User Support
To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal
Log Tickets in the call-logging tool on behalf of users
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
Monitor the service desk tool for open and pending incidents
Own the incident and provide end to end resolution for the ticket
Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1year of experience
Experience in the domain of voice technical support/ helpdesk is must
Knowledge in International service delivery standards such as ITIL, eSCM or CMMi
Excellent verbal & written communication - Interpersonal skills
Should be able to drive customer experience via HD support
Must be familiar with Microsoft technologies and windows environment
Smartphone/Desktop and Laptop hardware/software troubleshooting.
Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting
Single Point Of Contact (SPOC) assistance for End User Support
To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal
Log Tickets in the call-logging tool on behalf of users
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
Monitor the service desk tool for open and pending incidents
Own the incident and provide end to end resolution for the ticket
Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1year of experience
Experience in the domain of voice technical support/ helpdesk is must
Knowledge in International service delivery standards such as ITIL, eSCM or CMMi
Excellent verbal & written communication - Interpersonal skills
Should be able to drive customer experience via HD support
Must be familiar with Microsoft technologies and windows environment
Smartphone/Desktop and Laptop hardware/software troubleshooting.
Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting
Interested Candidates can mail me at AfreenAA@microland.com
- How to Apply:
Send your resume mentioning the job title to candidate@leoloka.com (Technically Eligible candidates will be referred by us to available reference at respective company)
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About the Company: Microland Limited
Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.
Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services; Microsoft’s Best Indian Infrastructure Partner for the eighth consecutive year; Major Contender in IT Infrastructure Services & Emerging Player in Cloud Infrastructure Services by Everest Group; one of the leading Service Providers in Remote Network & Voice Infrastructure Management Services by Gartner; ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing.
Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services; Microsoft’s Best Indian Infrastructure Partner for the eighth consecutive year; Major Contender in IT Infrastructure Services & Emerging Player in Cloud Infrastructure Services by Everest Group; one of the leading Service Providers in Remote Network & Voice Infrastructure Management Services by Gartner; ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing.
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