Dell
International Services India Private Limited,
has a job vacancy for Associate/Senior
Associate - (Technical) position
for candidate with Skills in Technical Support, Customer Support and desktop
Support Engineer with 0-4 years experience at Bengaluru. The company prefers
the required skills and expects mandatory knowledge.
Required Skills: Technical Support, Customer Support and desktop Support Engineer
This is an Apply Job
WEBSITE: www.dell.com
This is an Apply Job
WEBSITE: www.dell.com
Position Offered: Associate/Senior Associate -(Technical)
Company Name: Dell International Services India Private Limited
Location: Bengaluru
Qualification: UG-Any Graduate- Any Specialization.
Experience: 0 - 4 Years
CTC: Best in Industry
Job Description:
Role Overview
Responsible for providing
telephone/email/chat, online, social media and remote diagnostic technical
support of desktops, portables, peripherals (e.g., printers, projectors, etc.)
and software
Role
Responsibilities
Responds
to customer technical problems or issues related to hardware, software and
networking via e-mail or chat and phone.
Owns
customer issues from beginning to resolution (handles in place).
Assists
customers by diagnosing problems and providing resolutions for technical and
service issues.
Uses
troubleshooting techniques and tools to identify products that are defective
and follows guidelines in issuing service calls or contacts.
Advises
or educates customers within procedural
guidelines to ensure a complete solution to their technical or service questions.
Recreates,
identifies and provides input on unique or recurring customer problems.
Remains
knowledgeable of Dells product line, current industry products and
technologies.
Focuses
on delivering a positive customer experience
according to Dell standards.
Monitors and tracks issues to ensure accurate resolution
Note:
- Minimum Graduates in any stream. (10+2+3)
- Undergraduates and Masters with at least 12 months of International call center / 24 months of domestic call center or any other domain.
- Should have excellent communication skills in English.
- Need to have Technical troubleshooting Knowledge/Experience
- Should be willing to work in shifts in a 24/7 work environment
How to Apply:
Send your
resume mentioning the job title to candidate@leoloka.com (Technically Eligible
candidates will be referred by us to available reference at respective
company)
**Note:
Please not that this is a free service to help the candidates. Do not pay money
to anyone for jobs.
About the Company: Anita Medical Systems Pvt Ltd
ANITA MEDICAL SYSTEMS PVT. LTD.established in 1984. The company caters to a wide range of the needs of the Imaging Industry of the Healthcare Industry by providing various goods and services.
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